Join Our Team

Client Services Consultant

An exciting opportunity has become available for a Customer Services Consultant working from our new premises in Dunsbury Park.

About Percussion Play

We are a creative outdoor musical instrument manufacturer determined to add harmony, soul, and energy to inclusive and accessible outdoor environments worldwide. We strongly believe in extending play beyond the traditional, making play inclusive and the positivity of multi-generational interaction. Music has a great power for bringing people together, and including musical instruments in a park, playground, or trail makes music-making irresistible for people of all cultures, ages, and abilities.

About the Role

In this small team environment, you will play a vital role as a Client Services Consultant. Your responsibilities will encompass a variety of essential tasks aimed at ensuring client satisfaction, maintaining strong relationships, and growing our customer base. This new position was created in response to our rapid growth and expanding global presence. You will be joining a Sales and Marketing team with an informal style and looking for an energetic and motivated individual to become part of their growing team and enhance our client service experience.

Key Duties Include

• Manage and maintain an effective organisational system for quotations, correspondence, and communications, including entries in the CRM system.
• Support customers throughout the design and order process until project realisation.
• Attend global trade shows as required.
• Build and maintain strong relationships with key customers and resellers.
• Research and identify new potential sales opportunities.
• Arrange and conduct online sales presentations.

About You

• Enthusiastic, friendly, and happy to get stuck into any task
• Ability to think creatively to address client concerns and hesitation.
• Excellent attention to detail and ability to prioritise workload
• Positive can-do attitude with a commitment to customer service.
• Excellent communication skills with customers and colleagues
• PC literate with a strong knowledge of Microsoft Office products
• Highly numerate with a strong business acumen
• A high standard of written and verbal English language skills
• Ability to identify and implement improvements to working processes
• A clean UK driving licence (preferred but not essential)
• Valid passport & willingness to travel on occasions

If you’d like to find out more, please Email Kate or call 01730 235180.