Join Our Team

Client Services Assistant

An exciting opportunity has become available for a Customer Services Assistant working from our new premises in Dunsbury Park.

About Percussion Play

We are a creative outdoor musical instrument manufacturer determined to add harmony, soul, and energy to inclusive and accessible outdoor environments around the world. We strongly believe in extending play beyond the traditional, making play inclusive and the positivity of multi-generational interaction. Music has a great power for bringing people together, and including musical instruments in a park, playground, or trail makes music-making irresistible for people of all cultures, ages, and abilities.

About the Role

Working within a small team environment, you'll play a key office support role, undertaking diverse responsibilities to support the sales team in their daily/weekly actions, including administration, communication, client liaison, and reporting. This is a new role driven by our high growth rate and expanding global presence. You will join a Sales and Marketing team with an informal style that requires an energetic, motivated individual to join their growing team.

Key Duties Include

• Manage and maintain an effective and efficient organisational system for quotations, correspondence, and communications.
• Support the Sales team by providing key back-office duties, including CRM Management, Pricing, Trade Show Administration, and ad-hoc requests.
• Carefully check the completeness of each quotation/CRM entry.
• Build and maintain strong relationships with key customers and resellers.
• Provide aftercare services, e.g., processing warranty claims and replacement parts.
• Help to keep resources that support the Sales process complete and up-to-date.

About You

• Enthusiastic, friendly, and happy to get stuck into any task
• Excellent attention to detail and ability to prioritise workload
• Strong can-do attitude and customer service ethos
• Excellent communication skills with customers and colleagues
• PC literate with a strong knowledge of Microsoft Office products
• Highly numerate with a business acumen
• A high standard of written and verbal English language skills
• Ability to identify and implement improvements to working processes
• A clean UK driving licence (preferred but not essential)
• Valid passport & willingness to travel on occasions

If you’d like to find out more, please Email Kate or call 01730 235180.